Terms of Service

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1. Acceptance of terms

By accessing or using Stafflo (the "Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service. These Terms are between Stafflo Ltd ("Stafflo", "we", "us") and the organisation registering for the Service ("you", "the Tenant").

2. The service

Stafflo is a workforce-management platform for security and event-staffing companies. It includes features for recruitment, vetting, scheduling, time tracking, and communication. Features are subject to change as the Service evolves.

3. Accounts and authorised users

• You must provide accurate registration information and keep it current.
• Each user account is for an individual — credentials must not be shared.
• You are responsible for activity under your accounts and for keeping credentials confidential.
• You must notify us promptly if you suspect unauthorised access.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to gain unauthorised access to the Service, its infrastructure, or other tenants' data.
• Reverse engineer, decompile, or attempt to derive source code.
• Resell or sublicense the Service without our written consent.
• Upload content that infringes third-party rights, contains malware, or violates the privacy of individuals.

5. Data and privacy

Stafflo processes personal data on behalf of your organisation under a Data Processing Agreement. We comply with UK GDPR and the Data Protection Act 2018. See the Privacy Policy for full details on how data is handled.

You confirm you have lawful basis to upload data about staff, applicants, and other individuals into the Service.

6. Third-party integrations

The Service may offer optional integrations with third-party services (Google Calendar, Resend email, OpenSanctions, Experian, etc.). Use of these integrations is subject to the third party's own terms. Stafflo is not responsible for the availability, accuracy, or actions of third-party services.

7. Fees and payment

Subscription fees are set out in your order form or sign-up flow. Fees are payable in advance for the applicable subscription period. Late payment may result in suspension of the Service after reasonable notice.

8. Service availability

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance windows will be announced where reasonably possible. Unplanned outages will be communicated via the Status page and email to administrators.

9. Intellectual property

Stafflo retains all rights in the Service, including software, design, and documentation. You retain all rights in the data you upload. You grant us a non-exclusive licence to process your data solely to provide the Service.

10. Confidentiality

Each party will keep the other's confidential information confidential, use it only to perform under these Terms, and apply at least reasonable security measures. Confidentiality obligations survive termination.

11. Liability

To the maximum extent permitted by law, Stafflo's total liability arising out of or in connection with the Service is limited to the fees paid by your organisation in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, consequential, or special damages. Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud.

12. Indemnity

You agree to indemnify Stafflo against any third-party claim arising from your use of the Service in breach of these Terms, including any claim arising from data you upload.

13. Termination

Either party may terminate the Service in accordance with the subscription agreement. We may suspend or terminate immediately for material breach or non-payment after reasonable notice. On termination, data export tools remain available for 30 days before final deletion.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated to administrators by email at least 14 days in advance. Continued use of the Service after the effective date constitutes acceptance.

15. Governing law

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

Legal queries: legal@stafflo.co.uk
Postal: Stafflo Ltd, Connaught House, Padholme Road East, Peterborough PE1 5XL, United Kingdom.